Privacy Policy

1. Who We Are

Our website address is: https://gigglesandsprout.com.

For any privacy-related inquiries, support requests, or data updates, you can reach our team directly at support@gigglesandsprout.com.

2. What Personal Data We Collect & Why We Collect It

Store & Checkout Information (WooCommerce)

We collect information about you during the checkout process on our store. While you visit our site, we’ll track:

  • Products you’ve viewed: used to display products you’ve recently viewed.
  • Location, IP address, and browser type: used for purposes like estimating taxes and shipping.
  • Shipping address: used to estimate shipping before you place an order, and to deliver your purchase!

When you purchase from us, we ask you to provide information including your name, billing address, shipping address, email address, phone number, payment details, and optional account information (such as username and password). We use this information to:

  • Send you information about your account and orders.
  • Respond to your requests, including refunds and complaints.
  • Process payments and prevent fraud.
  • Set up your account for our store.
  • Comply with legal obligations, such as calculating taxes.
  • Improve our store offerings.
  • Send marketing messages (if you opt-in to receive them).

If you create an account, we store your name, address, email, and phone number to populate the checkout for future orders.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies
  • We use cookies to keep track of cart contents while you are browsing our site.
  • If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when leaving another comment. These cookies last for 1 year.
  • If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we set up several cookies to save your login information and screen display choices. Login cookies last for 2 days, and screen options cookies last for 1 year. If you select “Remember Me”, your login persists for 2 weeks. Logging out removes the login cookies.
Embedded Content from Other Websites

Articles and pages on this site may include embedded content (e.g., videos, images, maps). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

3. Who On Our Team Has Access

Members of our team have access to the information you provide us. Both Administrators and Shop Managers can access:

  • Order details: What was purchased, when it was purchased, and where it should be sent.
  • Customer information: Your name, email address, and billing/shipping information.

Our team members access this information to fulfill orders, process refunds, and provide customer support.

4. Who We Share Your Data With

We share information with third parties who help us operate our store and deliver your orders:

  • Payment Processors: We accept payments through Stripe and PayPal. When processing payments, data required to complete or support the payment (such as purchase totals and billing information) will be passed to our payment providers. Please see the PayPal Privacy Policy and Stripe Privacy Policy for more details.
  • Order Fulfillment & Shipping Partners: Your shipping details are shared with our logistics partners and suppliers solely to fulfill and deliver your orders.
  • Spam & Security Services: Visitor comments and login requests may be checked through automated spam detection services.
  • Password Resets: If you request a password reset, your IP address will be included in the reset email.

5. How Long We Retain Your Data

  • Order Information: We retain purchase and order records for 7 years to comply with legal, tax, and accounting requirements. This includes your name, email address, and billing and shipping addresses.
  • Comments & Reviews: If you leave a comment or product review, the comment and its metadata are retained indefinitely. This allows us to recognize and approve follow-up comments automatically.
  • User Accounts: For users that register on our website, we store the personal information provided in their user profile. All registered users can see, edit, or delete their personal information at any time (except their username). Site administrators can also view and edit this information.

6. What Rights You Have Over Your Data

If you have an account on this site, or have left comments/reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

7. How We Protect Your Data

We enforce SSL (HTTPS) encryption across our entire store to safeguard your personal data during checkout and account login. Payment data is processed through secure, PCI-compliant payment gateways (Stripe & PayPal), and credit card numbers are never stored on our servers.